Products Inquiries


1) How often should I use F.Y.N PROFESSIONAL products for best results? :

It’s best for you to use it 2 times a day, timing of results will vary for each person as everyone is unique. Most people see results within 4 to 8 weeks.


2) ​How should the All in One Radiance Enhancing Cream be applied / used? :

It is to be applied evenly on cleansed skin every day during daytime.  


3) Are there ingredients that are not included on the website or packaging? :

No. Our products are 100% clean and we have nothing to hide, so all of our ingredients are listed on our website and packaging.


4) I see that your products are fragrance-free. What is the difference between fragrance-free and unscented? :

Fragrance-free means without any fragrance to enhance the smell or mask unpleasant odours. Unscented means without adding any scent into the product other than the natural scent of ingredients used.


5) Are there parabens in F.Y.N PROFESSIONAL products? :

F.Y.N PROFESSIONAL skincare are formulated without parabens, synthetic dyes, artificial fragrance, and silicon.


6) Are F.Y.N PROFESSIONAL products tested on animals? :

F.Y.N PROFESSIONAL has never tested any products on any animals and will not in the future.


7) Are F.Y.N PROFESSIONAL products non-irritating? :

No problem/ case reported during and after our internal panel testing. But it doesn’t mean it’s totally non-irritating as this depends on the individual’s skin. 


8) F.Y.N PROFESSIONAL Radiance Enhancing cleansing gel and cream works best on which type of skin? :

They work for all skin type.​


9) What are the key ingredients in the F.Y.N PROFESSIONAL Radiance Enhancing cleansing gel and cream? :

 Key Ingredients: Morus Alba Root Extract, Acetyl Hexapeptide-8, Niacinamide, Aloe Barbadensis Leaf Juice. 


10) Can I use F.Y.N PROFESSIONAL cleansing gel to remove my makeup? :

It can remove light makeup but if it’s heavy makeup, it is advisable to use makeup remover.


11) Can the F.Y.N PROFESSIONAL cleansing gel be used on all skin types? ;  

Yes F.Y.N PROFESSIONAL cleansing Gel works on all skin.


12) How does the FYN PROFESSIONAL Radiance Enhancing set gives fairer and fresher skin? :

One of our active ingredients contains Phenylflavonoid that has a component which inhibits the activation of tyrosinase. When the tyrosinase does not act, skin is free from freckles and is kept from darkening.  


13) How do i use the Makeup Zapper?

First, wet the cloth with warm water and remove your makeup using circular motions and your makeup will be removed.


14) How long does the Radiance Enhancing Set last?

Our Radiance Enhancing Set usually lasts about 3-5 months depending on usage. 


Order Inquiries


1) How do i use the promo code?

Just proceed with ordering and upon checkout there will be an option to insert a promo code and you can insert the code there.

2) How long does it take to ship to me?

We would use express courier such as Poslaju or Skynet, delivery within Peninsular Malaysia would usually take around 1-3 days and delivery to East Malaysia usually will take 3-5 days. 

3) I don't have credit/debit card to pay. Please help!

We do accept payment by bank transfer, you could whatsapp us directly at 018 400 3432 for our bank details.